Recognizing a void in the marketplace for on-shore based system implementers, P&C industry veteran, Chris Sawyer and Duck Creek specialist, Michael Smith, founded Next Level Solutions.
Let’s face it, we are just different. Unlike other technology providers that offer a large breadth of services for various industries, Next Level Solutions taps into the deep industry experience and knowledge of our resources to solely focus on the Duck Creek Technology needs of Property and Casualty insurance carriers. Our deep product knowledge, when combined with the advantages of onshore presence and nearshore talent, and our world-class training and collaborative work environment, make Next Level Solutions equipped to meet the needs of every Duck Creek project. Whatever the project size or scope the NLS team is committed to delivering exceptional solutions. We consider each project to be our most important project, so we never lose sight of whose interests are always our top priority – yours.
DO. GOOD. WORK.
At Next Level Solutions we do good work; for our clients, our employees, and our communities.
2017 – It began with an idea
As industry veterans, founders Chris Sawyer and Michael Smith had experienced the constraints of working with an offshore centric business model. They knew first-hand the setbacks that such a model presented and saw a need for a different approach. Though they shared similar ideas, neither had met until a chance business engagement would cause their paths to cross.
April 2018 – A fateful meeting
Chris was working with a client who was looking for a change from working with offshore companies. Michael was one of the integrators, working for a Duck Creek SI, bidding on that work. Through this interaction, Chris saw that Michael was an industry leader in Duck Creek experience and his expertise was exactly what he was looking for. After several conversations between Michael and Chris it was clear they both could see what the industry was missing. There was a void in the market that needed to be filled with an onshore owned and operated Duck Creek implementation partner.
July 2018 From an idea came a solution
On July 16th, 2018 with an enthusiastic customer in hand Next Level Solutions was formed.
Feb 2019 – Getting started
Our Springfield, Missouri office was established along with a nearshore presence in San Juan, Puerto Rico.
April 2019 - Off and running
Over the next two years, NLS would experience significant success with our newly founded business model. Next Level Solutions started making waves in the industry and quickly became known as the premier choice for quality Duck Creek work.
2020 - Onwards and Upwards
With five office locations nationwide, a dozen happy clients, and over 100 employees, NLS has proven we are a major player in the insurance software market.
Serving in both domestic and international leadership positions with Liberty Mutual, Chris Sawyer has in-depth carrier insight and more than 20 years in the Property and Casualty Insurance industry. In addition, he has experience turning around a IT organization after a significant acquisition cycle, streamlining operational effectiveness, while reducing budget and exceeding business expectations.
A former Practice Lead over Duck Creek Operations for an industry leading system integrator, Michael Smith brings 13 years of Duck Creek Implementation and Insurance Technology Operations experience to Next Level Solutions. His in-depth knowledge of the platform allowed him to take on the challenge of establishing a Duck Creek practice and growing it to an industry leader in under 3 years.
The Next Level Leadership team brings over 100 years of combined industry experience. Through their in-depth carrier expertise, deep Duck Creek product knowledge, and thorough understanding of the P&C industry, the leadership at Next Level Solutions has the skills to transform your business through custom, innovative solutions.
By staffing every project with our industry leading Project Managers, we ensure success from the start. Our PM team are experts in planning, resource allocation, tracking, execution, and delivery. Every Project Manager at Next Level Solutions is well versed in the software development lifecycle and skilled in Duck Creek implementations. They will work with your team’s leadership to ensure communication remains consistent, project status is transparent, and deliverables are met.
Next Level Solutions takes pride in offering highly skilled, product specific Business Analysts to address our client needs. The team of Business Analysts at Next Level Solutions bring advanced Duck Creek knowledge and years of experience to each engagement. Whether enhancing a current product with new features, looking for ways to automate existing manual processes, or implementing a brand-new system, our Business Analysts have the experience and tools to provide the necessary roadmap for our stakeholders. Together through elicitation, we will analyze the current state, define future state, assess risks, and develop a strategy to meet your corporate vision, while completing required documentation.
The Next Level Quality Assurance practice provides clients with comprehensive test packages for all implementation processes. Our team works alongside the client, development, and leadership to provide requirement feedback, test coverage, and regression repositories both during and after implementations. Quality Assurance at Next Level Solutions will ensure your software has the attention and coverage it needs to be successful in your production world.
The development team at Next Level Solutions is comprised of some of the best technical talent in the industry. From analysts to architects, and developers to field engineers with Next Level Development you can be sure you are getting the Next Level in quality. Our innovative resources create out of box tools to maximize the efficiency of the Duck Creek Platform. Our collaborative work culture also guarantees that when you work with NLS your project is getting access to the entire knowledge base of our organization. The Next Level Development team can get your project to market quickly, provide industry-leading post-production support and keep your products current with the latest upgrades and enhancements.
Next Level Solutions believes deeply in training our resources. It’s actually one of our core principles, and why we put so much effort into our Intern programs and associations like Girls Who Code. Our newly onboarded internal resources receive anywhere from 6 to 8 weeks of equipping and training so when it comes time to be placed on a project, they can hit the ground running instead of being overwhelmingly surprised. We are also passionate about our clients and their training needs. Next Level Academy, our Collaborative Learning Culture professionals, offers hands on equipping on the Duck Creek platform. We tailor our Duck Skills 101 course to the client, using the client’s LOB and product requirements to get their resources project-ready and Duck-capable.
No team would be complete without the people behind the scenes that keep the company running smoothly. From IT to HR and accounting to marketing these roles are at the heart of Next Level Solutions and ensure our company operates at the highest standard.
Next Level Solutions has built its business on a solid foundation that reflects the goals and values of our company culture. Our shared belief in maintaining complete openness and transparency with our customers drives our day-to-day operations and is the cornerstone of our consistent communication throughout the evaluation and implementation process.
A rising tide lifts all boats. We pride ourselves on creating a culture of shared knowledge within our organization, where success is a team accomplishment. This is one of the ways we attract the most qualified Duck Creek talent in the industry. Coupled with the best training and mentoring of new resources, our goal is to be the premier place to work for those passionate about providing value through the Duck Creek platform. The result? Our clients benefit from unrivaled talent and an industry-leading value.