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The NLS Advantage

Let’s face it, we are just different. Unlike other technology providers that offer a large breadth of services for various industries, Next Level Solutions taps into the deep industry experience and knowledge of our resources to solely focus on the Duck Creek Technology needs of Property and Casualty insurance carriers. Our deep product knowledge, when combined with the advantages of onshore presence and nearshore talent, and our world-class training and collaborative work environment, make Next Level Solutions equipped to meet the needs of every Duck Creek project. Whatever the project size or scope the NLS team is committed to delivering exceptional solutions. We consider each project to be our most important project, so we never lose sight of whose interests are always our top priority – yours.  

Our Mission

DO. GOOD. WORK.

At Next Level Solutions we do good work; for our clients, our employees, and our communities.

  • For our clients: Through our relationship first mentality and our transparent approach to business, we provide our clients with the highest quality and best solutions in the Duck Creek market.
  • For our employees: We have a culture that promotes mentoring and collaborative learning. Success will be a team effort, and we always emphasize life-work balance.
  • For our communities: We are in a position to make an impact in our communities. We strive to let our good work transcend our organization and create a positive influence for those around us.

Our Values

  • Respect. The NLS team is our biggest asset. We respect and value every person in our organization.
  • Commitment. We are committed to our people and our clients and strive to exceed their expectations.
  • Quality. We autograph our work with excellence and never settle for less than the best.
  •  Integrity. We do all of our work with integrity and only use the software for its intended purpose.

Our Culture

We believe you should never stop learning, never stop growing. The NLS culture is built on shared knowledge and collaboration.Success is a team accomplishment and every person is encouraged to developtheir skills and rewarded for their performance.

Our Story - From an idea, came a solution

2017 – It began with an idea
As industry veterans, founders Chris Sawyer and Michael Smith had experienced the constraints of working with an offshore centric business model. They knew first-hand the setbacks that such a model presented and saw a need for a different approach. Though they shared similar ideas, neither had met until a chance business engagement would cause their paths to cross.

April 2018 – A fateful meeting
Chris was working with a client who was looking for a change from working with offshore companies. Michael was one of the integrators, working for a Duck Creek SI, bidding on that work. Through this interaction, Chris saw that Michael was an industry leader in Duck Creek experience and his expertise was exactly what he was looking for. After several conversations between Michael and Chris it was clear they both could see what the industry was missing.  There was a void in the market that needed to be filled with an onshore owned and operated Duck Creek implementation partner.

July 2018 From an idea came a solution
On July 16th, 2018 with an enthusiastic customer in hand Next Level Solutions was formed.

Feb 2019 – Getting started
Our Springfield, Missouri office was established along with a nearshore presence in San Juan, Puerto Rico.

April 2019 - Off and running
Over the next two years, NLS would experience significant success with our newly founded business model. Next Level Solutions started making waves in the industry and quickly became known as the premier choice for quality Duck Creek work.

2020 - Onwards and Upwards
With five office locations nationwide, a dozen happy clients, and over 100 employees, NLS has proven we are a major player in the insurance software market.

Meet Chris

Serving in both domestic and international leadership positions with Liberty Mutual, Chris Sawyer has in-depth carrier insight and more than 20 years in the Property and Casualty Insurance industry. In addition, he has experience turning around a IT organization after a significant acquisition cycle, streamlining operational effectiveness, while reducing budget and exceeding business expectations.

  • While at Insurity helped create a customer facing consulting organization to help sell and streamline organizations across the business value chain.
  • Created and founded an industry leading consulting firm, solely focused on the P&C market and designed to help carriers meet business demands through technology initiatives.
  • Grew a start-up consulting operation to a client base of 25+ carriers over a 5 year time frame.

Meet Michael

A former Practice Lead over Duck Creek Operations for an industry leading system integrator, Michael Smith brings 13 years of Duck Creek Implementation and Insurance Technology Operations experience to Next Level Solutions. His in-depth knowledge of the platform allowed him to take on the challenge of establishing a Duck Creek practice and growing it to an industry leader in under 3 years.

  • Ability to provide clients with analysis and strategic thinking to improve their business operations through the effective use of the Duck Creek Platform
  • Advanced leadership and strategic growth understanding
  • Knowledgeable in all aspects of software implementation, including Architecture, Development, Business Process, and Product Enhancement
  • Industry leader in recruiting, teaching, mentoring and rewarding the best technical talent in the market

Meet The Team

Leadership

The Next Level Leadership team brings over 100 years of combined industry experience. Through their in-depth carrier expertise, deep Duck Creek product knowledge, and thorough understanding of the P&C industry, the leadership at Next Level Solutions has the skills to transform your business through custom, innovative solutions.

Chris Sawyer

Chris Sawyer

President & CEO
Michael Smith

Michael Smith

COO and Managing Partner
Cheri Fisher

Cheri Fisher

AVP of Business
Brandon Angelakos

Brandon Angelakos

AVP of Infrastructure and Support
Brandon Rogg

Brandon Rogg

AVP of Duck Technology
Michael Calabrese

Michael Calabrese

AVP of Engineering
Matt Benton

Matt Benton

AVP of Strategic Business Operations
Cristy Gies

Cristy Gies

AVP of PMO
Ellen Caldwell

Ellen Caldwell

AVP of Internal Operations
Terronda Nielson

Terronda Nielson

Director of Business
Aislynn Hamilton

Aislynn Hamilton

Director of Marketing
Liz Cotreau

Liz Cotreau

Director of Recruiting
Nathan Pratt

Nathan Pratt

Director of Technology Operations
Brian Barnett

Brian Barnett

Director of Quality Assurance
Thomas Pendergrass

Thomas Pendergrass

Director of Policy
Levi Kemp

Levi Kemp

Director of Billing
Juan Valladares

Juan Valladares

Director of Tooling
Kelly Greene

Kelly Greene

Director of Business Process Management
Rohit Rakhe

Rohit Rakhe

Director of Claims
Jon Richards

Jon Richards

Director of Training & Development
Elody Tippie

Elody Tippie

Director of Human Resources
Ryan McAlevey

Ryan McAlevey

Director of Production Support
Patti Bosnyak

Patti Bosnyak

Senior Resource Manager

Project Management

By staffing every project with our industry leading Project Managers, we ensure success from the start. Our PM team are experts in planning, resource allocation, tracking, execution, and delivery. Every Project Manager at Next Level Solutions is well versed in the software development lifecycle and skilled in Duck Creek implementations. They will work with your team’s leadership to ensure communication remains consistent, project status is transparent, and deliverables are met.

Bailey Pratt

Bailey Pratt

IT Project Manager
Bob Rivera

Bob Rivera

Project Manager III
Brendan Withrow

Brendan Withrow

PM Intern
Christie Browne

Christie Browne

Program Manager
Josh Maples

Josh Maples

PM Intern
Julie Evans

Julie Evans

Project Manager II
Naheel Cannefax

Naheel Cannefax

Project Manager
Sarah Lipcsik

Sarah Lipcsik

Project Manager III

Business Analysis

Next Level Solutions takes pride in offering highly skilled, product specific Business Analysts to address our client needs. The team of Business Analysts at Next Level Solutions bring advanced Duck Creek knowledge and years of experience to each engagement. Whether enhancing a current product with new features, looking for ways to automate existing manual processes, or implementing a brand-new system, our Business Analysts have the experience and tools to provide the necessary roadmap for our stakeholders. Together through elicitation, we will analyze the current state, define future state, assess risks, and develop a strategy to meet your corporate vision, while completing required documentation.

Beverly Beauregard

Beverly Beauregard

Business Analyst
Deborah Baker

Deborah Baker

Senior Business Analyst
Kaitlin Loveless

Kaitlin Loveless

Business Analyst
Kelley Murphy

Kelley Murphy

Senior Business Analyst
Kimberly Smoak

Kimberly Smoak

Junior Business Analyst
Michael Miller

Michael Miller

Junior Business Analyst
Nancy Bravo

Nancy Bravo

Senior Business Analyst
Phyllis Wagner

Phyllis Wagner

Senior Business Analyst
Piper Webb

Piper Webb

Business Analyst
Raj Upreti

Raj Upreti

Business Analyst
Sharron Oliver

Sharron Oliver

Junior Business Analyst
Tricia Howarth

Tricia Howarth

Senior Business Analyst

Quality Assurance

The Next Level Quality Assurance practice provides clients with comprehensive test packages for all implementation processes. Our team works alongside the client, development, and leadership to provide requirement feedback, test coverage, and regression repositories both during and after implementations. Quality Assurance at Next Level Solutions will ensure your software has the attention and coverage it needs to be successful in your production world.

Amy Valdez

Amy Valdez

Quality Analyst I
Ashley Jansen

Ashley Jansen

Quality Analyst I
Brandon	 Dodson

Brandon Dodson

Quality Analyst I
David Miro

David Miro

Quality Analyst I
Hyun Lee

Hyun Lee

Quality Analyst I
India Neer

India Neer

Quality Analyst I
James Clark

James Clark

Quality Analyst I
Justin Davidson

Justin Davidson

Quality Analyst I
Khye Scoggins

Khye Scoggins

Quality Analyst I
Kristen Keeler

Kristen Keeler

Quality Analyst I
Loretta Turner

Loretta Turner

Quality Analyst I
Nirjal Shah

Nirjal Shah

Quality Analyst I
Nyle Cannefax

Nyle Cannefax

Quality Analyst I
Stewart Kerans

Stewart Kerans

Quality Analyst I
Triston Bendotti

Triston Bendotti

Quality Analyst I
Jody Johnson

Jody Johnson

Senior Quality Analyst
Samantha Hunt

Samantha Hunt

Senior Quality Analyst
Shevon Cummings

Shevon Cummings

Senior Quality Analyst
Zach Thompson

Zach Thompson

Senior Quality Analyst
Miguel Perez

Miguel Perez

Test Lead
Abigail Swanigan

Abigail Swanigan

Tester
Austin Phillips

Austin Phillips

Tester
Ben Barham

Ben Barham

Tester
Cara McGownd

Cara McGownd

Tester
David Aye

David Aye

Tester
Jan Velazquez

Jan Velazquez

Tester
Jessica Neeraja

Jessica Neeraja

Tester
Josh Bowling

Josh Bowling

Tester
Joshua Sampayo

Joshua Sampayo

Tester
Juan Alcaraz

Juan Alcaraz

Tester
Kyler Smith

Kyler Smith

Tester
Lea McKinney

Lea McKinney

Tester
Luis Berrios

Luis Berrios

Tester
Mosab Alrub

Mosab Alrub

Tester
Nancy Brungard

Nancy Brungard

Tester
Lyndie Routh

Lyndie Routh

Tester

Development

The development team at Next Level Solutions is comprised of some of the best technical talent in the industry. From analysts to architects, and developers to field engineers with Next Level Development you can be sure you are getting the Next Level in quality. Our innovative resources create out of box tools to maximize the efficiency of the Duck Creek Platform. Our collaborative work culture also guarantees that when you work with NLS your project is getting access to the entire knowledge base of our organization. The Next Level Development team can get your project to market quickly, provide industry-leading post-production support and keep your products current with the latest upgrades and enhancements.

Colton Slayden

Colton Slayden

Analyst I
Jo Slayton

Jo Slayton

Analyst I
Mary Inserra

Mary Inserra

Analyst I
Rocky Hughes

Rocky Hughes

Analyst I
Victor Duchscherer

Victor Duchscherer

Analyst I
Kelli Thieman

Kelli Thieman

Analyst I
Abraham Varghese

Abraham Varghese

Analyst II
Calee Hollis

Calee Hollis

Analyst II
Daniel Chun

Daniel Chun

Analyst II
Edil Rodriguez

Edil Rodriguez

Analyst II
Gordon Gillberston

Gordon Gillberston

Analyst II
Hannah Sartin

Hannah Sartin

Analyst II
Harper  Lovelace

Harper Lovelace

Analyst II
Jevon Wallace

Jevon Wallace

Analyst II
Juan Carlos Rodriguez

Juan Carlos Rodriguez

Analyst II
Justin Mangan

Justin Mangan

Analyst II
Malik Jones

Malik Jones

Analyst II
Mitchell Crosby

Mitchell Crosby

Analyst II
Ryan Tracy

Ryan Tracy

Analyst II
Shannon Murphy

Shannon Murphy

Analyst II
Zachary Allison

Zachary Allison

Application Support II
Anthony Tennenbaum

Anthony Tennenbaum

Application Support II
Alfonso Corona

Alfonso Corona

Architect
Josh Mueller

Josh Mueller

Architect
Thomas Steele

Thomas Steele

Architect
Anil Ganamaneni

Anil Ganamaneni

Developer
Bec Braughton

Bec Braughton

Developer
Benjamin Berrios

Benjamin Berrios

Developer
Bryan Jones

Bryan Jones

Developer
Bryan McKinney

Bryan McKinney

Developer
Chloe Conn

Chloe Conn

Developer
Cody  Schindel

Cody Schindel

Developer
Fred Lee

Fred Lee

Developer
Jacqueline  Reed

Jacqueline Reed

Developer
Jason Dean

Jason Dean

Developer
Jaylee Dean

Jaylee Dean

Developer
Jessica Moeller

Jessica Moeller

Developer
Mia Shropshire

Mia Shropshire

Developer
Nibedita Mishra

Nibedita Mishra

Developer
Nicholas Cruz

Nicholas Cruz

Developer
Nick Simons

Nick Simons

Developer
Parker Hamilton

Parker Hamilton

Developer
Perry Ellis

Perry Ellis

Developer
Radhika Modali

Radhika Modali

Developer
Sonia Hernandez

Sonia Hernandez

Developer
Zakary Schamell

Zakary Schamell

Nearshore Functional Lead
Chris Phillips

Chris Phillips

Senior Developer
Chris Gill

Chris Gill

Senior Developer
Justin Mendoza

Justin Mendoza

Senior Developer
Katie Jean-Louis

Katie Jean-Louis

Senior Developer
Meghan Bauer

Meghan Bauer

Senior Developer
Taylor Shuler

Taylor Shuler

Senior Developer
Lauren Beckham

Lauren Beckham

Sr Developer
Luis Alvarado

Luis Alvarado

Sr. Field Engineer
Brittany Wilkes

Brittany Wilkes

Technical Lead
Greg Redshaw

Greg Redshaw

Technical Lead
Joe Jorgens

Joe Jorgens

Technical Lead
Michael Evering

Michael Evering

Technical Lead
Peter Roker

Peter Roker

Technical Lead
Wesley Bell

Wesley Bell

Technical Lead
Jake Milam

Jake Milam

Technical Lead

Training

Next Level Solutions believes deeply in training our resources.  It’s actually one of our core principles, and why we put so much effort into our Intern programs and associations like Girls Who Code. Our newly onboarded internal resources receive anywhere from 6 to 8 weeks of equipping and training so when it comes time to be placed on a project, they can hit the ground running instead of being overwhelmingly surprised.  We are also passionate about our clients and their training needs.  Next Level Academy, our Collaborative Learning Culture professionals, offers hands on equipping on the Duck Creek platform.  We tailor our Duck Skills 101 course to the client, using the client’s LOB and product requirements to get their resources project-ready and Duck-capable.

Anne Grose

Anne Grose

Senior Training Specialist
Jason Perry

Jason Perry

Senior Developer & Training Specialist
Patty Hunt

Patty Hunt

Senior Training Specialist
Kat Wood

Kat Wood

Training Specialist
London Richards

London Richards

Training Assistant
James Kaatz

James Kaatz

Training Specialist

Operations

No team would be complete without the people behind the scenes that keep the company running smoothly. From IT to HR and accounting to marketing these roles are at the heart of Next Level Solutions and ensure our company operates at the highest standard.

Kelly Blakely

Kelly Blakely

Azure DevOps I
Ben Keith

Ben Keith

Azure Devops II
Gennifer Ramsay

Gennifer Ramsay

Employee Resource Advocate
Joe Langford

Joe Langford

IT Manager
Rick Layton

Rick Layton

IT Support
Jason Tate

Jason Tate

IT Support Lead
Hailey Lopez

Hailey Lopez

Office Manager
Tanner Dean

Tanner Dean

Operation Resource Specialist
Haley Armstrong

Haley Armstrong

Recruiting Coordinator
Amanda Velez

Amanda Velez

Recruiting Coordinator
Lillian Normand

Lillian Normand

Senior Manager Accounting
Logan Smothers

Logan Smothers

Technical Support Specialist Intern

Company Culture

Next Level Solutions has built its business on a solid foundation that reflects the goals and values of our company culture. Our shared belief in maintaining complete openness and transparency with our customers drives our day-to-day operations and is the cornerstone of our consistent communication throughout the evaluation and implementation process.

A rising tide lifts all boats. We pride ourselves on creating a culture of shared knowledge within our organization, where success is a team accomplishment. This is one of the ways we attract the most qualified Duck Creek talent in the industry. Coupled with the best training and mentoring of new resources, our goal is to be the premier place to work for those passionate about providing value through the Duck Creek platform. The result? Our clients benefit from unrivaled talent and an industry-leading value.

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