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The NLS Advantage

Let’s face it, we are just different. Unlike other technology providers that offer a large breadth of services for various industries, Next Level Solutions taps into the deep industry experience and knowledge of our resources to solely focus on the Duck Creek Technology needs of Property and Casualty insurance carriers. Our deep product knowledge, when combined with the advantages of onshore presence and nearshore talent, and our world-class training and collaborative work environment, make Next Level Solutions equipped to meet the needs of every Duck Creek project. Whatever the project size or scope the NLS team is committed to delivering exceptional solutions. We consider each project to be our most important project, so we never lose sight of whose interests are always our top priority – yours.  

Our Mission

DO. GOOD. WORK.

At Next Level Solutions we do good work; for our clients, our employees, and our communities.

  • For our clients: Through our relationship first mentality and our transparent approach to business, we provide our clients with the highest quality and best solutions in the Duck Creek market.
  • For our employees: We have a culture that promotes mentoring and collaborative learning. Success will be a team effort, and we always emphasize life-work balance.
  • For our communities: We are in a position to make an impact in our communities. We strive to let our good work transcend our organization and create a positive influence for those around us.

Our Values

  • Respect. The NLS team is our biggest asset. We respect and value every person in our organization.
  • Commitment. We are committed to our people and our clients and strive to exceed their expectations.
  • Quality. We autograph our work with excellence and never settle for less than the best.
  •  Integrity. We do all of our work with integrity and only use the software for its intended purpose.

Our Culture

We believe you should never stop learning, never stop growing. The NLS culture is built on shared knowledge and collaboration.Success is a team accomplishment and every person is encouraged to developtheir skills and rewarded for their performance.

Our Story - From an idea, came a solution

2017 – It began with an idea
As industry veterans, founders Chris Sawyer and Michael Smith had experienced the constraints of working with an offshore centric business model. They knew first-hand the setbacks that such a model presented and saw a need for a different approach. Though they shared similar ideas, neither had met until a chance business engagement would cause their paths to cross.

April 2018 – A fateful meeting
Chris was working with a client who was looking for a change from working with offshore companies. Michael was one of the integrators, working for a Duck Creek SI, bidding on that work. Through this interaction, Chris saw that Michael was an industry leader in Duck Creek experience and his expertise was exactly what he was looking for. After several conversations between Michael and Chris it was clear they both could see what the industry was missing.  There was a void in the market that needed to be filled with an onshore owned and operated Duck Creek implementation partner.

July 2018 From an idea came a solution
On July 16th, 2018 with an enthusiastic customer in hand Next Level Solutions was formed.

Feb 2019 – Getting started
Our Springfield, Missouri office was established along with a nearshore presence in San Juan, Puerto Rico.

April 2019 - Off and running
Over the next two years, NLS would experience significant success with our newly founded business model. Next Level Solutions started making waves in the industry and quickly became known as the premier choice for quality Duck Creek work.

2020 - Onwards and Upwards
With five office locations nationwide, a dozen happy clients, and over 100 employees, NLS has proven we are a major player in the insurance software market.

Meet Chris

Serving in both domestic and international leadership positions with Liberty Mutual, Chris Sawyer has in-depth carrier insight and more than 20 years in the Property and Casualty Insurance industry. In addition, he has experience turning around a IT organization after a significant acquisition cycle, streamlining operational effectiveness, while reducing budget and exceeding business expectations.

  • While at Insurity helped create a customer facing consulting organization to help sell and streamline organizations across the business value chain.
  • Created and founded an industry leading consulting firm, solely focused on the P&C market and designed to help carriers meet business demands through technology initiatives.
  • Grew a start-up consulting operation to a client base of 25+ carriers over a 5 year time frame.

Meet Michael

A former Practice Lead over Duck Creek Operations for an industry leading system integrator, Michael Smith brings 13 years of Duck Creek Implementation and Insurance Technology Operations experience to Next Level Solutions. His in-depth knowledge of the platform allowed him to take on the challenge of establishing a Duck Creek practice and growing it to an industry leader in under 3 years.

  • Ability to provide clients with analysis and strategic thinking to improve their business operations through the effective use of the Duck Creek Platform
  • Advanced leadership and strategic growth understanding
  • Knowledgeable in all aspects of software implementation, including Architecture, Development, Business Process, and Product Enhancement
  • Industry leader in recruiting, teaching, mentoring and rewarding the best technical talent in the market

Meet The Team

Leadership

The Next Level Leadership team brings over 100 years of combined industry experience. Through their in-depth carrier expertise, deep Duck Creek product knowledge, and thorough understanding of the P&C industry, the leadership at Next Level Solutions has the skills to transform your business through custom, innovative solutions.

Chris Sawyer

Chris Sawyer

President & CEO
Michael Smith

Michael Smith

COO and Managing Partner
Cheri Fisher

Cheri Fisher

QA Director
Brandon Angelakos

Brandon Angelakos

Technology Director
Brandon Rogg

Brandon Rogg

Technology Director
Terronda Nielson

Terronda Nielson

BA Director
Liz Cotreau

Liz Cotreau

Recruiting Director
Nathan Pratt

Nathan Pratt

Technology Operations Director

Project Management

By staffing every project with our industry leading Project Managers, we ensure success from the start. Our PM team are experts in planning, resource allocation, tracking, execution, and delivery. Every Project Manager at Next Level Solutions is well versed in the software development lifecycle and skilled in Duck Creek implementations. They will work with your team’s leadership to ensure communication remains consistent, project status is transparent, and deliverables are met.

Christie Browne

Christie Browne

Project Manager
Cristy Gies

Cristy Gies

Project Manager
Naheel Cannefax

Naheel Cannefax

Project Manager
Patti Bosynak

Patti Bosynak

Project Manager
Sarah Lipcsik

Sarah Lipcsik

Project Manager III
Scott Pearson

Scott Pearson

Project Manager
Tanner Dean

Tanner Dean

Project Manager

Business Analysis

Next Level Solutions takes pride in offering highly skilled, product specific Business Analysts to address our client needs. The team of Business Analysts at Next Level Solutions bring advanced Duck Creek knowledge and years of experience to each engagement. Whether enhancing a current product with new features, looking for ways to automate existing manual processes, or implementing a brand-new system, our Business Analysts have the experience and tools to provide the necessary roadmap for our stakeholders. Together through elicitation, we will analyze the current state, define future state, assess risks, and develop a strategy to meet your corporate vision, while completing required documentation.

Beverly Beauregard

Beverly Beauregard

Business Analyst
Deborah Baker

Deborah Baker

Business Analyst
Kaitlin Loveless

Kaitlin Loveless

Business Analyst
Kelley Murphy

Kelley Murphy

Business Analyst
Mica Sprinkle

Mica Sprinkle

Jr Business Analyst
Phyllis Wagner

Phyllis Wagner

Business Analyst
Piper Webb

Piper Webb

Business Analyst
Raj Upreti

Raj Upreti

Business Analyst

Quality Assurance

The Next Level Quality Assurance practice provides clients with comprehensive test packages for all implementation processes. Our team works alongside the client, development, and leadership to provide requirement feedback, test coverage, and regression repositories both during and after implementations. Quality Assurance at Next Level Solutions will ensure your software has the attention and coverage it needs to be successful in your production world.

Jonathan Ellis

Jonathan Ellis

Intern QA Tester
Josh Bowling

Josh Bowling

Intern QA Tester
Ben Barham

Ben Barham

Intern Software Tester
Kelly Greene

Kelly Greene

Lead Business and Quality Analyst
Cara McGownd

Cara McGownd

QA Tester
Nancy Brungard

Nancy Brungard

QA Tester
Triston Bendotti

Triston Bendotti

QA Tester
Ashley Jansen

Ashley Jansen

Quality Analyst I
Brandon	 Dodson

Brandon Dodson

Quality Analyst I
India Neer

India Neer

Quality Analyst I
Nirjal Shah

Nirjal Shah

Quality Analyst I
Zach Thompson

Zach Thompson

Quality Analyst II
Jody Johnson

Jody Johnson

Senior Quality Analyst
Samantha Hunt

Samantha Hunt

Senior Quality Analyst
Miguel Perez

Miguel Perez

Test Lead
Lea McKinney

Lea McKinney

Tester
Luis Berrios

Luis Berrios

Tester
Mosab Alrub

Mosab Alrub

Tester

Development

The development team at Next Level Solutions is comprised of some of the best technical talent in the industry. From analysts to architects, and developers to field engineers with Next Level Development you can be sure you are getting the Next Level in quality. Our innovative resources create out of box tools to maximize the efficiency of the Duck Creek Platform. Our collaborative work culture also guarantees that when you work with NLS your project is getting access to the entire knowledge base of our organization. The Next Level Development team can get your project to market quickly, provide industry-leading post-production support and keep your products current with the latest upgrades and enhancements.

Benjamin Berrios

Benjamin Berrios

Analyst
Bryan Jones

Bryan Jones

Analyst
Enoch Bradshaw

Enoch Bradshaw

Analyst
Fred Lee

Fred Lee

Analyst
Jevon Wallace

Jevon Wallace

Analyst
Mitchell Crosby

Mitchell Crosby

Analyst
Nicholas Cruz

Nicholas Cruz

Analyst
Parker Hamilton

Parker Hamilton

Analyst
Perry Ellis

Perry Ellis

Analyst
Ryan Tracy

Ryan Tracy

Analyst
Justin Mangan

Justin Mangan

Analyst / Field Engineer
Calee Hollis

Calee Hollis

Analyst I
Dylan Nelson

Dylan Nelson

Analyst I
Jo (Alyssa) Slayton

Jo (Alyssa) Slayton

Analyst I
Aaron Fallesen

Aaron Fallesen

Analyst II
Gordon Gillberston

Gordon Gillberston

Analyst II
Thomas Steele

Thomas Steele

Architect
Malik Jones

Malik Jones

Billing Developer
Levi Kemp

Levi Kemp

Billing Lead / Field Engineer
Peter Roker

Peter Roker

Billing Tech Lead
Radhika Modali

Radhika Modali

Claims Developer
Bobby Cone

Bobby Cone

Data Insights Functional Lead
Joe Jorgens

Joe Jorgens

Data Insights Technical Lead
Anil Ganamaneni

Anil Ganamaneni

Developer
Anne Tammy Grose

Anne Tammy Grose

Developer
Bec Braughton

Bec Braughton

Developer
Brittany Wilkes

Brittany Wilkes

Developer
Chloe Conn

Chloe Conn

Developer
Chris Gill

Chris Gill

Developer
Jacqueline  Reed

Jacqueline Reed

Developer
Lauren Beckham

Lauren Beckham

Developer
Nibedita Mishra

Nibedita Mishra

Developer
Nick Simons

Nick Simons

Developer
Rustin Franklin

Rustin Franklin

Developer
Taylor Shuler

Taylor Shuler

Developer
Keith Chafin

Keith Chafin

Insights Architect
Jaylee Dean

Jaylee Dean

Intern Developer
Jason Dean

Jason Dean

Junior Field Engineer
Zakary Schamell

Zakary Schamell

Nearshore Functional Lead
Alfonso Corona

Alfonso Corona

Senior Content Developer
Chris Morgan Phillips

Chris Morgan Phillips

Senior Developer
Davin Schindel

Davin Schindel

Senior Developer
Gregory Redshaw

Gregory Redshaw

Senior Developer
Jason Perry

Jason Perry

Senior Developer
Katie Jean-Louis

Katie Jean-Louis

Senior Developer
Meghan Bauer

Meghan Bauer

Senior Developer
Justin Mendoza

Justin Mendoza

Senior Developer / Field Engineer
Jessica Gomez

Jessica Gomez

Technical Lead
Michael Calabrese

Michael Calabrese

Technical Lead
Michael Evering

Michael Evering

Technical Lead
Thomas Pendergrass

Thomas Pendergrass

Technical Lead

Training

Next Level Solutions believes deeply in training our resources.  It’s actually one of our core principles, and why we put so much effort into our Intern programs and associations like Girls Who Code. Our newly onboarded internal resources receive anywhere from 6 to 8 weeks of equipping and training so when it comes time to be placed on a project, they can hit the ground running instead of being overwhelmingly surprised.  We are also passionate about our clients and their training needs.  Next Level Academy, our Collaborative Learning Culture professionals, offers hands on equipping on the Duck Creek platform.  We tailor our Duck Skills 101 course to the client, using the client’s LOB and product requirements to get their resources project-ready and Duck-capable.

Jon Richards

Jon Richards

Training & Internal Ops. Manager
Kathleen Wood

Kathleen Wood

Training Specialist
Patty Hunt

Patty Hunt

Training Specialist
London Richards

London Richards

Training Assistant

Operations

No team would be complete without the people behind the scenes that keep the company running smoothly. From IT to HR and accounting to marketing these roles are at the heart of Next Level Solutions and ensure our company operates at the highest standard.

Lillian Normand

Lillian Normand

Accounting
Ellen Caldwell

Ellen Caldwell

Controller
Elody Tippie

Elody Tippie

Human Resources Manager
Aislynn Hamilton

Aislynn Hamilton

Marketing Specialist
Hailey Lopez

Hailey Lopez

Office Administrator
Amanda Velaz

Amanda Velaz

Recruiting Coordinator

Company Culture

Next Level Solutions has built its business on a solid foundation that reflects the goals and values of our company culture. Our shared belief in maintaining complete openness and transparency with our customers drives our day-to-day operations and is the cornerstone of our consistent communication throughout the evaluation and implementation process.

A rising tide lifts all boats. We pride ourselves on creating a culture of shared knowledge within our organization, where success is a team accomplishment. This is one of the ways we attract the most qualified Duck Creek talent in the industry. Coupled with the best training and mentoring of new resources, our goal is to be the premier place to work for those passionate about providing value through the Duck Creek platform. The result? Our clients benefit from unrivaled talent and an industry-leading value.

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